Cancellation Policy:

Please note that once an order has been dispatched, it cannot be canceled. However, if your order has not yet been dispatched and you wish to cancel it, please contact our customer service team as soon as possible. If your cancellation request is accepted, we will promptly process a refund to the original source of payment within 3-5 business days.

To confirm the status of your refund, we kindly request that you check your bank statement or source of payment. This will ensure that the refund has been successfully processed and credited to your account. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank’s policies and procedures.

Additionally, please note that cancellation requests are subject to approval and may not be accepted if the order has already been processed or prepared for dispatch. In such cases, please refer to our return policy for further guidance. If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to reach out to our customer service team for assistance.

Refund Policy

We offer refunds in cases of cancellation or return, as outlined in our return policy exceptions. If your cancellation or return request is approved, we will process your refund within 3-5 business days. Please note that refunds will only be issued to the original payment method used for the purchase.

Once your refund has been initiated, you will receive a confirmation email and/or SMS notification. We recommend verifying your bank statement to ensure the refund has been successfully processed. Please allow 3-5 business days for the refund to reflect in your account.

Additionally, please note that refund processing times may vary depending on your bank’s policies and procedures. If you have not received your refund within the specified timeframe, please contact our customer service team, and we’ll be happy to assist you in tracking the status of your refund.

We strive to ensure a smooth and efficient refund process, and your patience and understanding are greatly appreciated. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out.

Return Policy

At Sigma Cosmetics, we’re committed to ensuring a seamless and transparent return experience for all products purchased on our website. Although we take great care in crafting our products to bring joy and satisfaction, we understand that sometimes issues may arise. If you encounter any of the following issues, please don’t hesitate to contact us within 3 days of receiving your order:

– Incorrect product received
– Missing items from your order
– Product damage, tampering, or leakage upon arrival

To initiate the return process, please email us at cosmetics.sales@sigmaseals.com with clear photos of the issue and your order details within 3 days of delivery. Alternatively, you can reach out to our Sigma Cosmetics Customer Care Team via WhatsApp at +91 8208954153 for a quick and personalized response. We’ll promptly address your concern and provide a replacement for the affected product.

Please note that we require photos of the issue to facilitate a smooth return process. This helps us to identify the problem and prevent similar issues in the future. Once we receive the photos and verify the issue, we’ll dispatch a replacement product within 5-7 working days.

Your satisfaction is our top priority, and we’re dedicated to ensuring a hassle-free return experience. If you have any questions or concerns, please don’t hesitate to reach out. We’re here to assist you every step of the way.”

Important Return Policy Exceptions:

Please be aware that we cannot accommodate returns or exchanges in the following situations:

– Product damage caused by misuse, neglect, or excessive use, such as scratches, dents, or broken parts.
– Products that have been used, altered, or modified by the customer, including attempts to repair or tamper with the product.
– Returns without original packaging, including damaged or missing price tags, labels, or packaging materials, which are essential for verifying the product’s authenticity and condition.
– Products purchased during sales or promotions, which are final and non-returnable, as specified at the time of purchase.

Additionally, please note that we reserve the right to refuse returns or exchanges if we suspect that the product has been used or damaged intentionally, or if the customer has failed to comply with our return policy guidelines.

We appreciate your understanding in these matters, as we strive to maintain the quality and integrity of our products. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team, and we’ll be happy to assist you.